Customer Care, Pass Recovery & Self-Service Hub
Your satisfaction is our #1 priority. Instantly recover your NPASS-... pass & nsk_live_... API key, auto-heal missing beta access, manage billing, or view personal founder replies on your tickets.
Open a Priority Support Ticket
Submit directly to our support queue and receive an instant #NSV ticket ID.
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Every customer & beta tester inquiry is answered personally within 24 hours — with complimentary goodwill credits whenever we can make your day better.
[email protected] · 7 Days a WeekFrequently Asked Questions
How do I set up AI features? Do I need my own API key?
No API key setup is required! Every Nousivo app comes pre-configured out of the box with Nousivo-AI (our Cloudflare Edge & Frontier AI Gateway) plus 200 Free Starter AI Credits for your first 30 days and a 7-day automatic free trial. Power users can also bring their own keys across 14 supported providers or run local models offline via Ollama & LM Studio.
How is my privacy protected when using Cloud AI?
All document indexing, OCR, and database storage stay 100% on your device. Before any prompt goes to a cloud LLM, our on-device PrivacyRedactor automatically masks emails, phone numbers, SSNs, IBANs, and card numbers with reversible ⟦TOKEN⟧ placeholders.
What are the current subscription & credit pack prices?
StudyG Pro (Student Discount) is Pro $6.99/mo + Free 200 AI Credits ($4.99 in Month 1, or $49.99/yr = $4.17/mo). SeekerPDF Pro, SI Career Coach Pro, SI Organizer Pro, and SI WorkHub Pro are Pro $7.99/mo + Free 200 AI Credits ($5.99 in Month 1, or $59.99/yr = $5.00/mo). Unlock all 5 apps on iOS, Android & Mac with the Nousivo All-Access Suite Pass for $9.99/mo ($99.99/yr = $8.33/mo - 2 Months Free + 700 Frontier Credits/mo), or the 5-Seat Team Pass for $39/mo ($349/yr). Never-expiring Credit Packs start at $4.99 (500 credits).
How do I unlock the apps after getting a Pass on nousivo.com?
After checkout or free starter signup, tap the 1-click 'Unlock in App' button above for SeekerPDF, StudyG, SI Organizer, SI WorkHub, or SI Career Coach, or paste your nsk_live_... API key or NPASS-... code into Profile › Sync Key inside any app.